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Australia's weak product safety laws

June 18, 2018 — Grace Smith

Businesses are not legally required to ensure the products they sell are safe.

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Are you owed a refund or compensation?

May 4, 2018 — Tony Ibrahim

If you've bought a dodgy product or been misled, check here to see if you're entitled to a court-ordered compensation or refund.

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Consumer organisations

April 11, 2018 — Alice Richard

Fighting for consumers behind the scenes.

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How long should your household appliances last?

April 5, 2018 — Ashley Iredale

We look at the lifespan of washers, fridges, TVs, phones and more, and when you should repair vs replace.

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The markets the ACCC will be watching closely

Feb. 20, 2018 — Tony Ibrahim

The chair of the competition watchdog has shared its 2018 enforcement priorities.

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Cars, whitegoods and electronics drive 39% surge in complaints to the ACCC

Jan. 9, 2018 — Tony Ibrahim

Repair and refund complaints rose to 29,000 last year.

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Faulty cabling puts thousands of homes at risk of fire

May 29, 2017 — Tony Ibrahim

There's still 2000km worth of defective Infinity cabling in Australian households.

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Harvey Norman extended warranty provider faces ACCC undertaking

May 16, 2017 — Tony Ibrahim

One of two extended warranty providers will have its sales practices come under ACCC scrutiny.

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Fines, product safety and refunds targeted in final consumer law report

April 20, 2017 — Tony Ibrahim

Review recommends 19 legislative changes.

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Slap businesses with bigger fines: Productivity Commission

April 12, 2017 — Tony Ibrahim

Review of ACL picks apart its shortcomings.

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Changes to Ts and Cs

April 4, 2017 — Jemma Castle

Can a business change the terms and conditions of your contract?

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Beware the hidden conditions in your user agreement

March 14, 2017 — Ros Page

You may be clicking away your consumer rights when you're forced to agree to terms and conditions for most digital services.

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Gender equality and consumer affairs

March 14, 2017 — Kate Browne

How well are women represented in Oz consumer affairs?

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ACCC boss takes a swing at bad big businesses

Feb. 24, 2017 — Daniel Graham

Consumer watchdog head promises stronger enforcement in 2017 and calls for harsher penalties for wrongdoers.

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We're after fines that'll dent big businesses: ACCC

Feb. 7, 2017 — Tony Ibrahim

A change in strategy by the industry regulator has seen bigger penalties from the courts.

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